Messivo
Data deletion
Last updated: September 3, 2026
You can request deletion of data linked to your Messivo account in two ways, depending on what you want removed.
Delete a conversation — instantly, on your own
If you want to permanently delete every message in a specific WhatsApp conversation, you can do it directly from the portal: open the conversation under "Conversations" and use the "Delete permanently" option. The action is immediate and irreversible — unlike "Hide conversation" (which only removes it from view until a new message arrives), this permanently deletes the messages from our database.
Delete your whole account or other data — request by email
To delete your entire account, your contact list, or data you can't remove yourself through the portal, write to:
Please include in your request:
- Your name and the company (tenant) linked to your account.
- The Key Interactive account/username you use to sign in to Messivo.
- Which data you want deleted (e.g. "the entire account", "the contact list", "a specific contact").
What happens after your request
We verify the requester's identity and carry out the deletion within a reasonable time (typically within 30 days). We confirm by email what was done.
Data we might still need to keep
Some data may be retained beyond a deletion request when required for legal obligations, security, dispute handling, or to document the operations performed — see also the "Data retention" section of our privacy policy.
Data processed directly by Meta
For data processed directly by Meta/WhatsApp (independently of Messivo), you may also need to use the tools Meta itself provides.
This page is an operational draft and must be reviewed by the controller or a legal/privacy advisor before final publication.